Working with Chrissie was an absolute delight. She provided efficient, eloquent, and personable support to our international clients who had a wide variety of time-sensitive needs. She was extraordinarily efficient at root-cause analysis and was great at taking ownership of situations and ensuring that they were resolved fully when possible. In cases where there was follow-up needed from other team members, she was very good at asynchronous communication, which ensured that other team members were able to provide a seamless client experience. As a small remote company with many international clients, Chrissie's broad abilities as a problem-solver and her asynchronous communication skills were key to our ability to offer 24-hour support, as she handled the majority of clients who were outside of our regular EST business hours.